Privacy Policy

Shenzhen XVisual Technology Co., Ltd. Last Updated: April 7, 2026

1. Introduction

Welcome to XVisual LED Display ("XVisual", "we", "our", or "us"). Shenzhen XVisual Technology Co., Ltd. is a professional LED display manufacturer headquartered in Shenzhen, China, with operations serving customers across the USA, Europe, Asia Pacific, the Middle East, and South America.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website xvisualled.com ("Website"), submit inquiries, request quotations, or communicate with our team. Please read this policy carefully. By using our Website, you agree to the practices described here.

If you do not agree with this Privacy Policy, please discontinue use of our Website and services.

2. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you visit our Website.

2.1 Information You Provide

When you fill in an inquiry form, request a quotation, subscribe to updates, or contact us via email, WhatsApp, or other channels, we may collect:

• Full name and job title
• Company name and business address
• Email address and phone number (including WhatsApp number)
• Country and region
• Project requirements, screen type preferences, installation details, and budget range
• Any other information you voluntarily share with us during communication

2.2 Information Collected Automatically

When you visit our Website, we may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages viewed, time spent on pages, and referring URLs
• Cookie identifiers and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third-party platforms such as Facebook (Meta), LinkedIn, Google, and other advertising or social media platforms through which you may have encountered our advertisements or submitted an inquiry form.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries — including providing product specifications, pricing quotations, project proposals, and technical consultations for LED display solutions
• To process and fulfill orders — managing the full sales and delivery process for indoor/outdoor LED screens, rental screens, transparent LED displays, and custom-shaped LED products
• To personalize your experience — recommending the most suitable LED display solution based on your application (retail, advertising, sports venues, events, broadcasting, etc.)
• To communicate with you — sending project updates, order confirmations, after-sales support information, and responding to customer service requests
• To improve our Website and services — analyzing usage data to optimize content, performance, and user experience
• To conduct marketing activities — sending product news, case studies, promotional offers, and industry insights, where you have given consent or where permitted by applicable law
• To comply with legal obligations — meeting requirements under applicable laws in China and the jurisdictions in which we operate
• To protect our rights — detecting and preventing fraud, unauthorized access, and other harmful activities

4. Legal Basis for Processing (for EEA, UK & Swiss Users)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we process your personal data on the following legal bases:

• Contractual necessity — processing required to respond to your inquiry, prepare a quotation, or fulfill an order
• Legitimate interests — for business communications, fraud prevention, and Website improvement
• Consent — for marketing communications and non-essential cookies, where we request your consent
• Legal obligation — where we are required to process data to comply with applicable law

5. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance functionality and analyze traffic. The types of cookies we use include:

• Strictly Necessary Cookies — essential for the Website to function properly; cannot be disabled
• Analytics Cookies — help us understand how visitors interact with our Website (e.g., Google Analytics)
• Marketing Cookies — used to deliver relevant advertising on platforms such as Facebook and Google, and to track the effectiveness of our ad campaigns
• Functional Cookies — remember your preferences to improve your experience

You may control cookie settings through your browser settings or our cookie consent tool. Disabling certain cookies may affect Website functionality. For more information on how Google uses data, please visit google.com/policies/privacy/partners.

6. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Within our organization — with our sales team, technical engineers, and project managers who need access to handle your inquiry and project
• Service providers — third-party vendors who assist us in operating our Website, processing payments, managing logistics, or providing customer support (these parties are contractually bound to protect your data)
• Advertising platforms — limited data shared with platforms such as Facebook (Meta) and Google for ad targeting and campaign analytics, in accordance with their respective privacy policies
• Business transfers — in connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction
• Legal requirements — where disclosure is required by law, court order, or governmental authority
• With your consent — in any other circumstances where you have given explicit consent

7. International Data Transfers

XVisual is headquartered in Shenzhen, China. Your personal information may be transferred to and processed in China or other countries where our service providers operate. These countries may have data protection laws that differ from those in your country.

When transferring data from the EEA, UK, or Switzerland to countries not recognized as providing adequate data protection, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission, or other legally recognized transfer mechanisms.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. Specifically:

• Inquiry and quotation records are retained for up to 5 years to support ongoing project communication and after-sales service
• Order and transaction records are retained for 7 years in accordance with applicable accounting and tax regulations
• Marketing contact preferences and consent records are retained until you withdraw consent or request deletion
• Website analytics data is retained in aggregated or anonymized form

When data is no longer needed, we securely delete or anonymize it.

9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete information
• Deletion — request that we delete your personal data, subject to certain legal exceptions
• Restriction — request that we limit how we process your data in certain circumstances
• Portability — receive your data in a structured, commonly used format
• Objection — object to our processing of your data for direct marketing purposes
• Withdraw Consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at the details in Section 12. We will respond within 30 days. We may need to verify your identity before processing your request.

10. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for data transmitted through our Website
• Access controls limiting data access to authorized personnel only
• Regular security reviews of our systems and processes
• Staff training on data protection obligations

While we take reasonable steps to protect your data, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

11. Third-Party Websites and Links

Our Website may contain links to third-party websites, including social media platforms, partner sites, and industry resources. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the content or privacy practices of external sites.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Shenzhen XVisual Technology Co., Ltd. Building No.6, Mabu 2nd Industrial Park, No.12, Baoyuan Community, Shiyan Street, Bao'an District, Shenzhen, China

Email: sales@xvisualled.com Website: xvisualled.com

For customers in the European Union or United Kingdom with unresolved concerns, you have the right to lodge a complaint with your local data protection authority.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our Website after any update constitutes your acceptance of the revised policy.

This Privacy Policy is provided in English. In the event of any conflict between translated versions, the English version shall prevail.